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Try the email or phone number you ordered with. Still stuck — give us a call.
📦 Orders & tracking
Every converter ships in two parts — the control panel by UPS, the motor/transformer by LTL freight. Both show below.
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Panel — ships UPS from our shop, usually first.
Freight — the idler motor (and transformer, if any) ships LTL. The Pro# is your freight tracking number with the carrier.
⚡ My converter
We read your model from your order and show the exact specs, wiring, and videos for it.
▶️ Guides, manuals & datasheets
Videos, manuals, and spec sheets — pulled live from our catalog. Tap any title.
🩺 Troubleshoot
Snap a photo of the issue — wiring, breaker, capacitor, nameplate — and Phoenix AI reads it and tells you what to check. Your model is included automatically.
The voice line already has your unit loaded.
⚡ Voltage Imbalance
Enter your three phase voltage readings to check balance. Over 2% is marginal, over 5% causes motor damage.
Never measure inside the converter with the panel open unless you are a qualified electrician. Measure at accessible terminal strips only.
📞 Contact us
However you reach us, your order and unit come along — no starting over.
What's happening?
Choose the closest issue — we'll show you safe checks and get your technician exactly what they need.