Delivery & account status
Track both shipments, check your order and payment status, and get answers fast — Mon–Fri, 7:00am–5:00pm MST (Arizona time).
Find your order
Use the order number from your confirmation email, plus the email address or phone and delivery ZIP code on that order.
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You'll see your delivery timeline plus both shipments — the UPS control panel and the freight idler motor — with tracking numbers and the latest carrier scan.
Your order arrives in two shipments
Control panel ships UPS
Your control panel is built and tested here in Phoenix, then shipped by UPS. Most panels arrive in 2–5 business days and need no appointment.
Idler motor ships freight
Idler motors are stocked at warehouses around the country, so yours ships from the closest one on a pallet by freight truck.
They may arrive on different days
Two shipments, two carriers, two schedules. Getting one box without the other is normal and does not mean anything is missing.
Freight usually calls first
The freight carrier typically calls the phone number on your order to set a delivery window. Keep an eye out for unknown numbers.